Terms & Conditions

"We aim to provide beautiful quality designed and manufactured fabrics for all your sewing and decorating needs indoors and outdoors"

Privacy Policy

Fabrictraders.com.au will never share your personal information with a third party. Any information we collect from you will be used to process your order only.


Newsletter
Newsletter subscriptions are offered to provide information to you related to fabrictraders.com.au and advise of any special sales or new products (you may unsubscribe from this communication at anytime).


Customer Services

If you have any queries or questions please email: [email protected]
Our customer services team are available to assist you via email.  We do not offer phone enquires. Email ensure that we have central records of information provided which enables the customer services team to assist for future reference.


Fabric Details and Descriptions

Each product page includes information about the fabric: units of measure, colour, type, suitability, and so on.  Our minimum cut is 45cm  (exception: sale/clearance items, swatches, fat quarters, luxury or specifically marked fabrics).   Fabric is cut in continuous lengths (eg. quantity 4 units = 4 x 45cm (i.e. 180cm) in one continuous piece). It is our priority for all fabrics to be cut continuous, but do not guarantee all quantities will be supplied in one continuous length.  There may be an exception to this, either when large quantities are ordered from a single product line, or the stock availability may be in several pieces. In either of these cases one of the customer services team will always contact you to ensure you are satisfied with the lengths available for your project. 

Fabric widths vary from 70cm – 250cm wide, measurements are written on each product description.
Fabric weights may vary considerably. Lightweights are mostly used for clothing and quilting, medium and heavy weight fabrics are generally used for home décor. Fabric weights are given in each item description.

Fabrics, trims and other items that are available in single units or minimum lengths of 50cm or 90cm are clearly identified in the relating product description on the product page.

Design sizes are given on each item description. This will give an idea of the scaling and size of the design print. All fabric types are susceptible to shrinkage and fading.
Whilst some of the fabrics are always available for immediate shipping, others have varying lead times.  Some fabrics or swatches will have the text "PO" in the title.  This means the fabric needs to be pre-ordered and can take 7-15 working days to arrive.  If by chance any of your fabrics are not available from our suppliers we will offer you the opportunity to choose an alternative fabric of equal value, or refund that item and send the rest of your order (where applicable).

Colours may vary from those shown on your computer screen. Every care has been taken to provide accurate photographs of our products but as some computer screens may vary in colour and contrast, variations may occur. If you are at all unsure of your choice please purchase a swatch from our swatch section prior to ordering. The designs are photographed across the width of the fabric.  If unsure, most fabrics are available as swatches.

We have made every effort to display as accurately as possible the colours of our products that appear on the website.  As the actual colours you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any colour will be accurate.


Cancellation of Order

Once an order has been placed it cannot be cancelled as all orders are processed and prepared shortly after they have been received.


Payment Methods

All prices are in AUD. 
PayPal is our preferred transaction service provider.  It is a secure payment method as it will accept the following methods for payment on our behalf: Visa Card, MasterCard and payment by PayPal Account.  Please note it is not a requirement to open a PayPal account to by by credit card.  We do not accept credit card payments via email or other communication.

Personal cheques or money orders are not available as payment methods.


Shipping and Delivery

Fabrictraders.com.au offers registered shipping for all orders (swatch orders excluded).  We predominantly use Australia Post eParcel to deliver (couriers are also used on discretion). Your order will be dispatched within approximately 7-15 working days after payment has been confirmed (pre-ordered fabrics will be dispatched upon arrival from our suppliers which can take 7-15 days).  Delivery can take another 3-10 days depending on your location.  

Custom made items such as cushion covers & bedheads are all hand made to order and can take 1-5 weeks. 

Orders to Western Australian and Northern Territory: your order will take between 8-10 working days to arrive.

Should you provide us with the incorrect address or contact information we accept no responsibility for your order.


International Orders

We do ship internationally but only to select countries directly via the online store. If we ship to your country it will show in the drop down box when you try and register at checkout.  Shipping is quoted based on your order quantity and weight of items.  Where a country is not listed , please enquire by email for assistance to request a quotation for consideration and approval for payment and shipping.  International orders are provided with pricing exclusive of Australian GST.

Please check your local customs and duties charges and exemptions related to personal use.  We are not responsible for any duties or taxes incurred from international purchases.



Coupons and Gift Vouchers
Only one coupon of gift voucher/coupon can be used per order.  Expiry dates are final.  Coupon codes must be entered on checkout to apply. No discounts will be given after checkout purchases are completed.  Discount coupons cannot be used on bedheads. 


Returns Policy
At fabrictraders.com.au we take time to prepare your order with care.  All orders are carefully checked and cut before they are sent to ensure your goods arrive as have been ordered. If you believe your item is incorrect, damaged or faulty you must notify us by email to [email protected] within 5 days of receipt of goods.  Once we have received the goods back and confirmed they are faulty or incorrect a replacement of the same item will be sent by registered post unless the goods are out of stock then you may wish to choose an alternative fabric, the option of a refund or store credit for the value of the item.  All goods must be returned to us via registered mail to the address provided by our customer service team.  Postage costs of the original order will not be included in store credits.

Please check your fabric carefully before washing, cutting or producing an item, as once this has been done a store credit or refund will not be accepted.

We do not refund cut lengths of fabric and trims if you have a change of mind about your purchase for any reason including your colour choice.  If unsure in any way, we recommend purchasing a swatch of fabric to ensure it will meet your needs before placing your order for cut fabric.

Custom made items such as Cushion Covers, Special Offer, Sale, Remnant and Clearance Items, Pre-Ordered items, Luxury Fabrics and swatches cannot be returned under any circumstances unless deemed faulty. 

Custom orders for bedheads, once placed cannot be changed.



Thank you for reading the terms and conditions of purchase.